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TERMS & CONDITIONS

Terms & Conditions

You are deemed to have read, understood and accepted the following policies (collectively called “this Terms of Use”) before using this website, www.tourmountbromo.com (“this Website”) and the services offered by Tour Mount Bromo Pte Ltd (“TMB” or “We“) or the third party operators (“the Operator”) through this Website (“the Services”). “You” and “your” when used in this Terms of Use includes any person who accesses the Website.

1. Booking and Payment

You may purchase vouchers from TMB for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher. 
In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.
Full payment is required at the time of booking. The booking is confirmed once the full payment has been received at VTL TRAVEL PRIVATE LIMITED. Mode of payment can be done through bank transfer, PayLah!, PayNow etc.

2. Cancellation Policies

You may request to cancel your tour booking at least 1 month prior to the actual tour date if you’ve purchased a tour package directly from us. When you book for a tour, you agree to these terms. You may cancel your tour booking by contacting our customer service within the cancelation period.
If you have to cancel your tour booking, we will offer you travel credit under your name if you cancel the booking 1 month before the actual tour date. You may use these credits towards any future tour under our brands VTL TRAVEL PRIVATE LIMITED. Credit must be used within 12 months. However, if you do not cancel prior to the 1 month, you will lose the payment for the tour booking. VTL TRAVEL PRIVATE LIMITED has the only right to be flexible here.
If, after purchasing a tour, any service(s) in or components of the itinerary are unable to be fulfilled, or any changes to the itinerary are required for any reason(s) beyond our control, particularly during events, peak seasons, maintenance breaks, or the occurrence of a force majeure event, such as earthquake, fire, tsunami, or other natural disasters, weather conditions, war, civil unrest, or terrorist attacks, government or legislative actions, strikes and labour unrest, diseases or pandemics, mandatory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right, but are under no obligation, to propose a change to the relevant itinerary and, if we do, we will make every effort to provide a comparable alternative service or component. If you accept the modification, you will be responsible for any additional costs incurred as a result of the changes, and any subsequent savings will be reimbursed to you by us.

3. Travel Documents and Travel Insurance

3.1 Passport and Other Travel Documents
It is the responsibility of all travellers, regardless of nationality and destination, to ensure that his or her passport or other travel document has a minimum of 6 months validity from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licences, vaccinations, health certificates and/or other documents as may be required by the applicable governmental authorities of the destination country.
If a booking has to be cancelled because the traveller is unable to obtain a visa or other travel document required. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the tour fare.
3.2 Travel Insurance
We strongly encourage all travellers to purchase a comprehensive travel insurance policy prior to departure in order to protect yourself against unforeseen circumstances such as flight delays, baggage loss, medical emergencies. We shall not be responsible, under any circumstances, for any such matters.

4. Miscellaneous

We reserve the right to make changes, amend, delete any of this Terms of Use, from time to time. Travellers are responsible for checking our website to update themselves on our latest Terms and Conditions.

5. Governing Law & Jurisdiction

This Terms of Use shall be governed by the laws of Singapore. You agree to submit to the non-exclusive jurisdiction of the Singapore court.

6. Feedback

We welcome any feedback and comments regarding our company, services and tours. Do drop us an email at hello@tourmountbromo.com with the relevant information.

7. Contact

If you have any questions regarding the above, please do not hesitate to contact us at hello@tourmountbromo.com
Last updated 24th December 2022
For Singapore customers, we are a licensed Singapore Tourism Board Company under License 03084. 

Closure of Madakaripura Waterfall

Madakaripura Waterfall is closed as the bridge to the waterfall has collapsed due to heavy rainfall. We anticipate the waterfall to reopen only in April. 
 
We highly recommend all customers who are interested to travel with us in March to consider our 3D2N / 4D3N Tumpak Sewu waterfall packages. Affected customers should have been informed and provided alternatives to your current itinerary. Otherwise, please contact us via Whatsapp (+65 8171 1149) and we’ll get back to you within 1 working day. We’ll be happy to assist you with your queries. 
 

Thank you!
Tour Mount Bromo Team

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