You may purchase vouchers from TMB for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.
In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.
Full payment is required at the time of booking. The booking is confirmed once the full payment has been received at VTL TRAVEL PRIVATE LIMITED. Mode of payment can be done through bank transfer, PayLah!, PayNow etc.
3.1 Passport and Other Travel Documents
It is the responsibility of all travellers, regardless of nationality and destination, to ensure that his or her passport or other travel document has a minimum of 6 months validity from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licences, vaccinations, health certificates and/or other documents as may be required by the applicable governmental authorities of the destination country.
If a booking has to be cancelled because the traveller is unable to obtain a visa or other travel document required. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the tour fare.
3.2 Travel Insurance
We strongly encourage all travellers to purchase a comprehensive travel insurance policy prior to departure in order to protect yourself against unforeseen circumstances such as flight delays, baggage loss, medical emergencies. We shall not be responsible, under any circumstances, for any such matters.
If you have any questions regarding the above, please do not hesitate to contact us at firstname.lastname@example.org
Last updated 24th December 2022
For Singapore customers, we are a licensed Singapore Tourism Board Company under License 03084.