Terms and Conditions
Tour Mount Bromo is under VTL Travel Pte Ltd, a trusted agency with 10 years experience in the travel industry. We seek to create an extraordinary experience for our guests, with each journey unique on its own.

VTL Travel Pte Ltd Terms and Conditions | Last Updated: June 12, 2024

Terms of Service for Customers

These Terms of Service for Customers (“Terms of Service”) are between you, the person making use of the Service, (“you”, “your” , “Customer”) and VTL Travel Pte Ltd. (“VTL Travel Pte Ltd”, “we”, “us”, or “our”), and describe your rights and responsibilities when using our online booking, reservation, and facilitated payments solution (the “Service”). Please read them carefully. These Terms of Service are a legally binding contract between you and VTL Travel Pte Ltd, a comprehensive online booking and reservation solutions company for activity (tourism) businesses (“Provider” or “Providers”), that acts as a limited purpose payment agent on your behalf, allowing customers like you to book and pay for activity (tourism) reservations online. Upon completion of an online booking or reservation, you confirm that you have read, understand, and agree to be bound by these Terms of Service along with any other terms that you’re provided with during the booking process.

1. Relationship between you, the Provider, and VTL Travel Pte Ltd

Upon using the Service to complete the online reservation process and purchase a Provider’s product or service (“Booking”), you enter into a direct contractual relationship (the “Activity Contract”) with the Provider. VTL Travel Pte Ltd is not a party to the Activity Contract.

You acknowledge and agree that the Provider, not VTL Travel Pte Ltd, is solely responsible for (a) performing Provider’s obligations under the Activity Contract, and (b) informing you of any relevant policies and practices that you are required to comply with. Additionally, when you enter into an Activity Contract with a Provider, you agree and understand that you accept any terms, conditions, rules, and restrictions associated with said Activity Contract any relevant policies and practices. You also acknowledge and agree that you, and not VTL Travel Pte Ltd, will be responsible for performing any obligations within the Activity Contract and complying with any relevant policies and practices.

VTL Travel Pte Ltd does not (i) exercise any control or authority over Provider, its employees, agents, or representatives; (ii) own, sell, furnish, provide, rent, manage, or control the Provider’s products and services; or, (iii) own or possess any right, title, or interest in Provider.

 VTL Travel Pte Ltd and its Providers operate independently, and you agree that nothing in these Terms of Service shall be interpreted to create an association, joint venture, agency relationship, or partnership between VTL Travel Pte Ltd and a Provider.

 VTL Travel Pte Ltd’s responsibilities are limited to providing the Service for your use, which includes (i) facilitating all payments for Bookings made using the Service, (ii) acting as a limited purpose payment agent on your behalf to collect the amount to be paid to the Provider under the Activity Contract for the purchased product or service (“Activity Price”), and (iii) paying the Activity Price to the Provider on your behalf. To fulfill these responsibilities, VTL Travel Pte Ltd engages with (licensed) payment services providers (PSP) under the Monetary Authority of Singapore. 

You authorize VTL Travel Pte Ltd and the applicable PSP, as part of fulfilling the payment facilitation responsibilities described in Section 1.5 above, to charge your credit card for the Activity Price and the Booking Fee or obtain pre-authorization via your credit card for the Activity Price and the Booking Fee, including any applicable taxes.

 The Provider is solely responsible for the information regarding Provider’s products and services that can be booked through the Service. More specifically, it is the Provider’s sole responsibility that the information provided to you regarding Provider’s products and services (and the terms and conditions related thereto) is complete, correct, adequate, and current. VTL Travel Pte Ltd is not an agent or representative of the Provider, and makes no representations or warranties of any kind, whether express or implied, to you relating to information about Provider’s products and services.

2. Conditions for making use of the service

To the extent prohibited by applicable law, the Service is not intended for and should not be used by anyone under the age of eighteen (18). By using the Service, you represent that: (a) you are at least eighteen (18) years old; (b) you possess the legal authority to enter into binding legal obligations; and, (c) you will only use the Service to make a legitimate Booking for yourself or for another person for whom you are legally authorized to represent.

If you or the person making use of the Service makes a Booking for a third-party, you or the person making use of the Service agree to assume responsibility for (i) informing the third-party of the terms set out in the Activity Contract, and (ii) obtaining the third-party’s agreement to the terms of the Activity Contract;

 You or the person making use of the Service agree to refrain from using the Service to circumvent any obligation to pay a fee to VTL Travel Pte Ltd, e.g., locating a Provider but completing the transaction using means other than the Service.

3. Booking Fee

VTL Travel Pte Ltd charges, and you agree to pay, a fee for using the Service to obtain (and make payment for) a reservation for Provider’s products or services (“Booking Fee”). The amount of the Booking Fee is clearly displayed in the booking funnel.

 The Booking Fee is inclusive of any applicable taxes. If the activity is based or performed in Singapore, there is a Goods & Services Tax of 9%. This is mandatory and non-negotiable.

The Booking Fee may be collected from you together with the Activity Price.

Additional fees or charges may be imposed by your financial institution for international transactions.

In the event that a Provider refunds a portion of the Activity Price to you, you agree that VTL Travel Pte Ltd has the right to retain the full amount of the applicable Booking Fee as consideration for services rendered.

Except as otherwise provided for within these Terms, any payment made are nonrefundable. For packages that does not constitute a hotel/accommodation, flight ticket, ferry or any transportation related activity,  we allow 100% refunds if the cancellation is made 30 days before tour start date. This will mainly relate to tour operation fees.

In the event that a Provider cancels an Activity Contract and provides you with a gift card, gift certificate, or voucher as compensation, you agree that you will only be entitled to reimbursement for an amount equal to the Activity Price, and that VTL Travel Pte Ltd has the right to retain the full amount of the Booking Fee as consideration for services rendered.

4. Right to cancel,errors and mistakes

The information displayed on the Service may contain technical inaccuracies, typographical errors, or other discrepancies including, but not limited to, rates, fees, or availability in connection with your Booking. You agree that VTL Travel Pte Ltd is not responsible for any errors, inaccuracies, or omissions related to information displayed in the Service.

 You agree that VTL Travel Pte Ltd  has the right to make any changes, corrections, or cancellations to any errors, inaccuracies, or omissions in the Service (i) if requested to undertake such actions by the Provider, or (ii) if such actions are necessary to correct hardware or software error(s). 

You may request to cancel your tour booking at least 1 month prior to the actual tour date if you’ve purchased a tour package directly from us. When you book for a tour, you agree to these terms. You may cancel your tour booking by contacting our customer service within the cancelation period.
If you have to cancel your tour booking, we will offer you travel credit under your name if you cancel the booking 1 month before the actual tour date. You may use these credits towards any future tour under our brands VTL TRAVEL PRIVATE LIMITED. Credit must be used within 12 months. However, if you do not cancel prior to the 1 month, you will lose the payment for the tour booking. VTL TRAVEL PRIVATE LIMITED has the only right to be flexible here.
If, after purchasing a tour, any service(s) in or components of the itinerary are unable to be fulfilled, or any changes to the itinerary are required for any reason(s) beyond our control, particularly during events, peak seasons, maintenance breaks, or the occurrence of a force majeure event, such as earthquake, fire, tsunami, or other natural disasters, weather conditions, war, civil unrest, or terrorist attacks, government or legislative actions, strikes and labour unrest, diseases or pandemics, mandatory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right, but are under no obligation, to propose a change to the relevant itinerary and, if we do, we will make every effort to provide a comparable alternative service or component. If you accept the modification, you will be responsible for any additional costs incurred as a result of the changes, and any subsequent savings will be reimbursed to you by us.

 VTL Travel Pte Ltd is not responsible for communication failures, errors, difficulties, or other malfunctions, nor is it responsible for any lost, stolen, or misdirected transactions, transmissions, messages, or entries on or in connection with the Service. The Service may not be continuously available due to (i) maintenance or repairs, (ii) computer problems, (iii) disruptions in Internet service, or (iv) other unforeseen circumstances.

5. Access and Interference.

You will not: (a) use any robot, spider, scraper or other automated means to access the Service for any commercial purpose without express written permission of VTL Travel Pte Ltd or its licensors; (b) take any action that imposes, or may impose in VTL Travel Pte Ltd’s sole discretion, an unreasonable or disproportionately large load on our infrastructure; (c) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; or (d) bypass any measures VTL Travel Pte Ltd may use to prevent or restrict access to the Service. 

VTL Travel Pte Ltd retains the right at its sole discretion to deny access to anyone to this Service, at any time and for any reason, including, but not limited to, for violation of these Terms of Service.

6. Intellectual Property Rights

VTL Travel Pte Ltd grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Service and the content made available through the Service solely for the purposes it is being made available. This license does not include any collection and use of any images or third-party content on the Service; any derivative use of the Service or its contents; any downloading or copying of customer or account information for the benefit of a third-party; or any use of data mining, robots, scraping or similar data gathering and extraction tools. Except as expressly permitted by these Terms of Service, the Service, or any portion thereof, may not be reproduced, sold, resold, visited or otherwise exploited for any commercial purpose without VTL Travel Pte Ltd’s express written consent.

All of the content featured or displayed on the Service, including without limitation, text, graphics, photographs, images, sound, and illustrations (“Content”), is owned by VTL Travel Pte Ltd, its licensors, vendors, agents or Providers. All elements of the Service, including without limitation the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. The Service may only be used for the intended purpose for which such Service is being made available. You may not modify any of the materials nor copy, distribute, transmit, display, perform, reproduce, adapt, publish, license, create derivative works from, transfer or sell any information or work contained on the Service. The Service, its Content and all related rights shall remain the exclusive property of VTL Travel Pte Ltd or its licensors unless otherwise expressly agreed. You will not remove any copyright, trademark or other proprietary notices from material found on the Service.

 All trademarks, service marks and trade names of VTL Travel Pte Ltd used in the Service (including but not limited to: VTL Travel Pte Ltd’s name and logo; the Service’s name, design, and any logos) (collectively “Marks”) are trademarks of VTL Travel Pte Ltd or its affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify the Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Service, without VTL Travel Pte Ltd’s prior written consent. VTL Travel Pte Ltd prohibits the use of the Marks as a “hot” link on or to any other website unless establishment of such a link is approved in advance. You shall not use VTL Travel Pte Ltd’s name or any language, pictures or symbols which could, in VTL Travel Pte Ltd’s judgment, imply VTL Travel Pte Ltd’s endorsement in any written or oral advertising, presentation, brochure, newsletter, book, or other written material of whatever nature, without prior written consent. 

 From time to time, the Service may contain links to external websites that are not owned, operated, or controlled by VTL Travel Pte Ltd or its affiliates. All such links are provided solely as a convenience to you or the person making use of the Service. Neither VTL Travel Pte Ltd nor any of its respective affiliates are responsible for any content, materials or other information located on or accessible from any other websites. VTL Travel Pte Ltd and its affiliates do not endorse, guarantee, or make any representations or warranties regarding any other websites, services, or any other information located or accessible from any other websites or services. If you or the person making use of the Service decide to access any other websites, this person does so entirely at their own risk.

7. Privacy

 VTL Travel Pte Ltd processes your personal information (e.g . financial data and full name) provided by you for the purposes described in Section 1.5. VTL Travel Pte Ltd relies on the legal basis that the processing of your personal information is necessary for entering into and the performance of a contract. If you do not provide us with the required personal information, we are not able to provide you the Service.

 After providing the Service, your personal information will be shared with the Provider so the Provider can perform the Activity Contract. Your personal information will be processed further by the relevant Provider, in accordance with their own policies. For such processing of personal information, the relevant Provider is responsible as the data controller. Therefore, if you have a request or a complaint regarding the processing of your personal information by the Provider, please contact said Provider directly. In addition, we may share your personal information with third party service providers who assist us in operating our Service, such as payment service providers and web hosting companies. 

 VTL Travel Pte Ltd will process your information for as long as our processing purpose and our legitimate interests in documentation and keeping evidence require it or storage is a technical requirement, unless VTL Travel Pte Ltd is legally required to keep your personal information, for example in connection with contractual obligations or supervisory and tax obligations. If there are no contrary legal or contractual obligations, we will delete or anonymize your information once the storage or processing period has expired as part of our usual processes.

 We may transfer information to countries outside of your country of residence, which may have data protection laws and regulations that differ from those in your country. Any transfers of information originating from within the European Economic Area to countries outside the EEA will be made on the basis of the standard clauses approved by the European Commission, which may be found at the Commission’s website here, without prejudice to VTL Travel Pte Ltd’s right to conclude that another justification may also apply.

 You have the rights to access; rectification; erasure; restriction on processing; objection to processing and portability. You can exercise those rights by filling out the Data Request Web Form. You also have the right to lodge a complaint with the competent supervisory authority.

8. Termination

8.1 VTL Travel Pte Ltd may suspend or terminate the use of the Service at any time in case of a breach of the obligations under these Terms of Service by you or the person making use of the Service.

9. Limitation of Liability

VTL Travel Pte Ltd does not assume any responsibility for and is not liable for any damages to computers, equipment or other property of you or the person making use of the Service caused by or arising from their access to, use of, or browsing of the Service, or their downloading of any information or materials from this Service.

 In no event will VTL Travel Pte Ltd, or any of its officers, directors, employees, shareholders, affiliates, agents, successors or assigns be liable to you, the person making use of the Service, or anyone else for any indirect, punitive, or consequential damages (including but not limited to those damages resulting from lost profits, lost data, business interruption or even death) arising out of the use, inability to use, or the results of using the Service (or the materials, information or other content contained on the Service) whether on the basis of contract or on any other legal basis.

In the event of any problem with the Service, you or the person making use of the Service agrees that their sole remedy is to cease using the Service.

In the event of any disputes or disagreements between you and the Provider, you agree (i) that Provider is fully responsible and solely liable for any injuries, losses, or damages arising out of said disputes or disagreements, and (ii) that VTL Travel Pte Ltd assumes no responsibility and no liability for any injuries, losses or damages arising out of said disputes or disagreements.

 In no event shall VTL Travel Pte Ltd’s total liability to you or the person making use of the Service (whether based on contract or tort or otherwise) exceed in the aggregate the greater of (a) the Booking Fee, or (b) one hundred US Dollars ($100).

10. Miscellaneous

You agree that any claim or cause of action under these Terms of Service must be brought within six (6) months after the cause of action arises, or such claim or cause of action is barred. In the event of any controversy or dispute between VTL Travel Pte Ltd and you arising out of or in connection with your use of the Service, the parties shall attempt, promptly and in good faith, to resolve any such dispute.

 If any of the provisions of these Terms of Service are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Service, so that these Terms of Service shall remain in full force and effect.

 These Terms of Service and the Privacy Policy together constitute the entire agreement between you and VTL Travel Pte Ltd, govern your use of the Service, and supersede any prior understandings or agreements with respect to the same subject matter between you and VTL Travel Pte Ltd(written or oral).

VTL Travel Pte Ltd’s failure or delay to enforce any rights or provisions in these Terms of Service will not constitute a waiver of such provision, or any other provision of these Terms of Service.

 These Terms of Service shall be exclusively governed by and construed in accordance with the laws of the Singapore. Any disputes arising out of or in connection with these Terms of Service shall exclusively be submitted to and dealt with by the competent court in Singapore. Where applicable, mandatory national consumer protection laws of your country of residence will remain unaffected and you may make a claim in the courts of the country where you reside.

VTL TRAVEL PTE LTD | UEN: 201530058G | GST Reg. No. 201530058G

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